Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from frammy.land (the “Site”).

​Personal information we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

​Where you are a User and it is necessary to fulfil our contract with you for the purposes of providing, maintaining, or improving our products and Services (including, to the extent permitted by applicable law, any matters in our legitimate interests with respect to the Services), we will confirm your identity, contact you, provide customer support , operate your account with us and invoice you. For the aforementioned purposes, we collect information that may contain the following personal data:​

  • Name;

  • Surname;

  • Shipping information;

  • Email address and phone number;

  • Payment and billing information (including credit card information) 

  • Order handling information

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​When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

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How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

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We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

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Sharing you personal Information

We share your Personal Information with third parties, company is hosted on the Shopify platform. Shopify provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify’s data storage, databases and the general Shopify applications. They store your data on secure servers behind a firewall. 

​All direct payment gateways offered by Fasterpay and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service provid.

​We share your Personal Information with third parties with fulfillment platforms for providing our services and order handling.

Personal information ;  including name, email address, phone number, shipping address, and other informations. 

Sharing personal information to fulfillment platforms  does not include credit cards , payments methods and informations. 

We share only your ; Name , Surname , email address, phone number and shipping address for order delivery.

 

Communications

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

​If you do not want to receive any advertising or promotional email about our services,  you can get contact with us and you can opt out of receiving such messages.

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Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

​Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

​Privacy policy changes

Any changes we make to this Privacy Policy in the future will be posted on this page. Therefore, we encourage you to check this page frequently from time to time.

​Minors
The Site is not intended for individuals under the age of [[INSERT AGE]] .

​Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail lovers@frammy.land