Customer Service

We are a print on demand company and all products are made to order. We design in house, hire and use outsourced manufacturers to print our graphic designs for speed and quality. Some items could ship separately.

 

PROCESSING

Production average times varies depending on the ordered item and the region of supply.

Average given time is min. 2 - max 15 working days. Production times may vary from case to case and may vary due to Covid-19 conditions.

If you have any question please get contact with us lovers@frammy.land 

 

SHIPPING

Shipping rates are live calculating by our providers. Or some items has free shipping action. We implement standard shipping.
Shipping average times varies depending on the ordered item, region ordered and the region of supply.  Some items may be sent separately
Once your order has shipped, you will receive your tracking number to the email you provided during check out.
For more information you can check our shipping policy

EXPEDITED SHIPPING 

Some items has expedited shipping option. Expedited shipping is an option (on some products during check out), however, please note expedited shipping accelerates the shipping time, not the processing time.

RETURNS

We implement our refund policy and shipping policy
 

ORDER CANCELATION

We will not cancel any order after receiving payment due to automatic production of merchandise.

ADDITIONAL

Please note that colors may not be exact, but extremely close, due to digital mockup limitations and varying screen resolutions.

If for any reason there is a defect in our product, customer has approximately 10 (calendar) days from date of delivery confirmation to notify us of the defect. Please email lovers@frammy.land

Additionally, we are not responsible for post office issues relating to lost/stolen packages and/or incorrect provided shipping addresses. For example, if your tracking number shows that your package was “successfully delivered” then it becomes the responsibility of the post office.
For any your request, please get contact with us we will do our best.